This Privacy Policy explains how Kitchener-Waterloo Elite House Cleaning (“KW Elite House Cleaning”, “we”, “us”, “our”) collects, uses, discloses, and safeguards personal information when you visit https://kwelitehousecleaning.ca, interact with our booking pages, or use our services in Kitchener, Waterloo, and Cambridge, Ontario.

If you do not agree with this policy, please do not use our website or services.

1) Who we are and how to contact us
Kitchener-Waterloo Elite House Cleaning
Kitchener, Ontario, Canada
Email: [email protected]

2) Scope of this policy
This policy applies to information collected through our website, booking and payment tools, email and SMS communications, and customer support. It covers personal information of clients, prospective clients, and website visitors located in Canada.

3) What we collect
We collect the minimum information needed to provide our services.

Information you provide

Contact details such as name, email, phone number

Service details such as address, home size, service selections, notes, access instructions

Communications such as emails, texts, reviews, and support requests

Payment details entered at checkout. Card data is processed by our payment processor and is not stored on our servers

Information collected automatically

Device and usage data such as IP address, browser type, pages viewed, and referral URLs

Cookie and pixel data for essential site functions and analytics

Approximate location inferred from IP address

4) Why we collect it and legal bases
We collect and use personal information to:

Provide quotes, schedule visits, deliver services, and process payments

Communicate confirmations, reminders, invoices, and service updates

Respond to questions and handle support

Request feedback and reviews

Improve our website and services using analytics

Send marketing emails or texts where consent is in place, with opt out options in every message
Our handling follows Canadian privacy principles of purpose specification, consent, limiting collection, accuracy, safeguards, openness, individual access, and accountability under PIPEDA.

5) Email and SMS marketing
If you opt in, we may send promotions, tips, and updates. Every message includes our identification and an unsubscribe link or opt out instructions. If you withdraw consent, we will stop sending marketing messages.

6) Cookies and similar technologies
We use cookies to operate the site, remember settings, and measure performance. You can manage cookies in your browser. Our banner explains your choices and links to this policy. If you accept analytics cookies, we may use tools such as Google Analytics to understand aggregate usage patterns. Where supported, we enable privacy protective settings like IP de identification and limited data retention.

7) Payments
Online payments are processed by Stripe. Stripe is responsible for cardholder data and maintains security programs such as PCI DSS. We receive limited payment metadata such as transaction status and the last four digits of a card number.

8) When we share information
We share personal information only with:

Service providers who help us run the website, booking, payments, communications, analytics, and customer support

Professional advisers such as accountants and insurers when reasonably required

Authorities where required by law or to protect rights and safety

Business transfers in connection with a merger or sale of all or part of our business
Service providers are required to protect personal information and use it only to provide services to us.

9) International transfers
Our service providers may process personal information in provinces outside Ontario and in other countries such as the United States. Data in another jurisdiction may be subject to lawful access by courts, law enforcement, or national security authorities in that jurisdiction. We take reasonable contractual and technical measures to safeguard transfers.

10) Retention
We keep personal information only as long as needed for the purposes described in this policy, for legitimate business needs, and to meet legal, tax, or accounting requirements. When information is no longer required, we securely delete or de identify it.

11) Safeguards
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These include HTTPS encryption, access controls, staff training, and vendor due diligence. No method of transmission or storage is perfectly secure, but we work to reduce risk.

12) Your choices and rights
You can:

Access the personal information we hold about you

Correct inaccurate or incomplete information

Withdraw consent to marketing at any time

Ask questions or make a complaint by emailing [email protected]
Individuals in Canada can also file a complaint with the Office of the Privacy Commissioner of Canada after contacting us first.

13) Breaches and incident response
If we determine that a breach of security safeguards has created a real risk of significant harm, we will meet our reporting and notification obligations under Canadian privacy law, including reporting to the Office of the Privacy Commissioner of Canada and notifying affected individuals as required.

14) Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will delete it where appropriate.

15) Third-party links
Our site may link to third-party websites and apps. Their privacy practices are governed by their own policies. We are not responsible for those practices.

16) Changes to this policy
We may update this policy to reflect changes to our practices or legal requirements. The “Last updated” date at the top will change. Significant changes will be highlighted on this page.

17) How to contact us
For access requests, corrections, complaints, or questions about this policy, email [email protected].

PRIVACY POLICY